![]() Tap the menu button at the top-right of the app and choose Transfer accounts. Now open Google Authenticator on your new Android phone. You have to scan this QR code with the Google Authenticator app on your new phone. Everything should get back to normal if the Authenticator app actually stopped working due to an update issue. Select accounts you’d like to transfer to a new phone and tap Next. If there is a new update available for Google Authenticator, then it'll be downloaded within a few seconds. Apps with newly available updates are labeled as “Update available.”.Click on your profile icon from the top right.It really plays a critic role to recover your account. If you havent saved your backup keys, DO IT NOW. Also, Authy provides an app password system too. Use Authy, linking a phone number will save your 2FA codes even you lost your device. If you lost your phone or device, you cant recover them. On your Android device, go to the Google Play Store app. If you use Google Authenticator, stop using that.If youre logged into your Google account on your computer you might be able to disable the two-step verification until you can get back your verification key. How do you check whether your Google Authenticator app is up-to-date? If you have a backup phone listed Google can send the codes to it in the event you lost your main one. ![]() A quick update will clarify if this is really the case. Your app being outdated may very well be the reason Google Authenticator crashed (and this is why updates are so important). Use backup codes if you have them and ask your Admin for help if you. ![]() Now go back to the Google Authenticator app on your phone and tap the colorful + button. In the Authenticator app settings on your computer, click Change authenticator app. Under Add more second steps to verify it's you, select Authenticator app. Updates are not only critical for patching security loopholes but are also necessary to fix existing or new bugs in the software. The answer here is essentially the same as the scenario where your phone is actually lost. Click Get started, then enter your password and click Next. Are you confident that the Authenticator app on your phone has the latest updates installed? How long has it been since you last updated it? If you aren't certain, it might be time for an update. ![]()
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